Shipping Information
Welcome to our secure online shopping site. Please allow 4-8 weeks for shipping. This varies depending on the product and what items are in stock. You will be notified as soon as your order has shipped out, and given a tracking number. Arrival times vary depending on your shipping location. All orders are shipped completed.
Please note that we are a small boutique store and do not always have full stock. Products may need to be ordered into the store as orders are placed. If you are in need of in stock items please call us at the store 780-437-4190.
Shipping is available only within Canada and the United Sates.
CANADIAN ORDERS : Canadian customers are subject to pay all applicable taxes. Orders are shipped via Canada Post unless otherwise specified. Shipping is calculated based on your order location before taxes as follows:
- Flat rate shipping fee $20.00 for Alberta, Saskatchewan and British Columbia
- Flat rate shipping fee $25.00 for Canada excluding Alberta, Saskatchewan and British Columbia
Should your address fall outside of the Canpar service area, additional charges may apply. All additional charges are the responsibility of the purchaser and we will inform you prior to shipping.
U.S. ORDERS: There is a flat rate shipping fee of $30.00 per order for the continental USA. Please be aware that customers in the United States will bear the sole responsibility for any taxes and duties your local customs office may charge. We are required by law to disclose the full value of the package contents and cannot alter this value. If you refuse any shipment from Bella Casa Design Centre you are still responsible for the original shipping costs as well as any duties, taxes and customs charges. U.S. orders are shipped via USPS. Please Note: We cannot be held responsible for custom's actions (damage, duties, fees, etc.) upon opening your package. Shipping is calculated based on your subtotal before taxes as follows:
PICK UP IN STORE: If you choose to pick up your items in store, an email notification will be sent to you when your order is ready. To select this option, you must input a billing and shipping address during checkout, but on the following page of the checkout, you will be able to select 'Pick up in store' as the shipping method. Your order can be picked up at Bella Casa Design Centre located at 9646 142 Street, Edmonton, AB Canada.
If you have any further question please do not hesitate to Contact Us.
TAXES
Sales tax will be applied automatically during the checkout process. Taxes are based on the country and province/state where the items are being shipped.
Please note: Customers in the United States will bear the sole responsibility for any taxes and duties your local customs office may have charged when the product entered the country.
Warrenties
Warranties may vary between each manufacturer. Please call 1 (844) 440-4190, locally (780) 437-4190, or contact us for details.
RETURN POLICIES
We stand behind our products and want our customers to enjoy them as much as we do. If for any reason you are not satisfied with your items or the product is defective, we offer refunds or exchanges within 14 days after you have received and signed for your purchase. We will fully refund you the value of the item(s) returned and taxes incurred following the inspection.
Please contact us by emailing bcdclinf@telus.net or calling us at 1 844 440 4190 prior to returning the item so we may issue you an authorization number. Products shipped without an authorization number may be refused.
All merchandise returned to Bella Casa Design Centre must be shipped prepaid by the customer, unless the product is defective. Should your product arrive broken or defective, please notify us as soon as possible so we can make arrangements to have the product returned and a replacement sent out. If you are located in the Edmonton area, you may return the product to the store and your refund will be processed within 48 hours. Please be aware that customers in the United States will bear the sole responsibility for any taxes and duties.
Exceptions: Returned goods must be unused, unwashed and in resalable condition including all original packaging and labels. We cannot offer returns on special sizing or discrepancies in colour as computer monitors may vary slightly from actual colours. Please be sure to check our sizing charts or call us for sample swatches prior to ordering. For hygienic reasons we are also unable to return any pillows, duvets and mattress pads. Conditions may vary on special ordered items.
Please send your returns to: Bella Casa Design Centre Ltd. 9646-142 Street, Edmonton, AB, Canada T5N 4B2
Privacy
We are committed to providing our visitors with a website that respects their privacy. This page summarizes the privacy policy and practices.
1. We do not automatically gather any personal information from you, such as your name, phone number, e-mail or address. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail, or registering in a secure portion of the site.
2. Any personal information you do provide is protected under the Federal Privacy Act of Canada. This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information.
3. We use software that receives and records the Internet Protocol (IP) address of the computer that has contacted our website. We make no attempt to link these addresses with the identity of individuals visiting our site.
4. We do not regularly use "cookies" to track how our visitors use the site. Whenever we enable "cookies" to facilitate your transactions, we will inform you first.
5. Visitor information is not disclosed to anyone except Bella Casa personnel who need it, ex., to respond to a request. For questions or comments regarding this policy please contact Bella Casa Design Centre. To learn more about Canada's commitment to protecting your privacy we suggest you read Canada's Privacy Act.